Frequently asked questions

Business address service is a service that provides a company with an administrative and tax address, different from its personnal address. This address can be used for all administrative, tax and legal formalities, as well as for receiving mail and parcels. It offers a practical and often prestigious solution for companies that don't need a permanent physical office.

There are many advantages to business address service:

• Prestigious address: Using a prestigious address can enhance your company's image.
• Confidentiality: Keep your personal address separate from your business address.
• Flexibility: No need to rent a permanent physical office.
• Services included: Mail reception and management, forwarding, scanning, etc.
• Legal compliance: Meets the legal requirements for setting up and running a business.

Business address service and the use of a P.O. box have different objectives:

• Professional image: Business address service provides a prestigious business address that reinforces your company's brand image. A P.O. box, often anonymous, does not enhance the professional perception of your company.
• Comprehensive services: Business address service includes mail management, scanning and access to meeting rooms. A P.O. box offers mail storage only, with no additional services or human intervention.
• Legal compliance: business address service is legally recognized and necessary for company registration. A P.O. Box does not meet these legal requirements and is not considered an official address.
• Security and liability: business address services offer secure, responsible mail management, whereas P.O. boxes do not guarantee security or liability in the event of mail loss.

In short, a business address is a complete solution that complies with legal requirements and offers professional services, unlike a post office box, which is limited to receiving mail without any other guarantees or services.

Domiciliation-Montreal's virtual office offers include :

• Prestigious business address in Montreal: Take advantage of a choice address to enhance your company's image.
• Mail reception and management: We receive and manage your mail securely.
• Mail scanning and forwarding: Your mail is scanned and forwarded according to your needs.
• Secure mail storage: Your mail is kept safe.
• Preferential access to offices and meeting rooms: Take advantage of special rates for the use of our facilities.
• Dedicated customer support: Dedicated customer support to answer all your questions and assist you with your business address procedures.
• Online customer area: Manage your subscription and invoices easily via our secure platform.
• Dedicated storage space: receive notifications and freely consult your scanned mail.

These offers allow you to benefit from a prestigious business address in the heart of Old Montreal, with flexible services adapted to all business profiles.

We offer several types of business address service to suit your needs:

• Discovery plan :
  • Monthly: $50/month
  • Annual: $500/year (with 2 months free)
  • Includes a prestigious address, mail reception and management, 5 scans/month, secure storage for 15 days, and 15% discount on our offices and meeting rooms. No obligation.
• Essentielle plan :
  • Monthly: $75/month
  • Annual: $675/year (with 3 months free)
  • Includes a prestigious address, mail reception and management, unlimited scans, secure storage for 30 days, and 15% discount on our offices and meeting rooms. Without commitment.
• Solo plan :
  • Monthly: $35/month
  • Annual: $400/year
  • Includes a prestigious address, without mail management. Google My Business compatible address, immediate activation after payment. Possibility of one-time mail reception ($5/mail).

• Tailor-made plan :
  • Customized rates on request.
  • Offer tailored to your specific needs, whether for a one-off workspace, advanced mail management, or specific meeting room requirements.

These offers allow you to benefit from a prestigious business address in the heart of Old Montreal, with flexible services adapted to all business profiles.

Yes, it is possible to change your offer during the term of your contract. You can make this change directly from your online customer area. This allows you to easily and independently manage your needs as your business evolves.
If you have any questions or specific needs, our dedicated customer support team is also available to assist you in this process.

For monthly offers, you can cancel at any time without penalty. Cancellation will take effect at the end of the current billing period.

For annual offers, termination will take effect at the end of the 12-month subscription period upon request from the customer portal. Please note that unless you notify us to the contrary before the renewal anniversary date, your subscription will be automatically renewed under the same terms and conditions.

Once the subscription has ended, the mail reception service will stop immediately. You will no longer be notified of incoming mail, and mail will be systematically destroyed. It's important to anticipate and inform your correspondents of your change of address before the end of your contract.

Mail management at Domiciliation Montréal includes several options to meet your needs:

1. Mail reception: Your mail is received and sorted at our business center's professional address.
2. Notification :
   • In-person collection option: We send a notification with a scan of the envelope for those who collect their mail in person, guaranteeing the confidentiality of the contents.
   • Scanning option: We can open and scan your mail. Scanned documents are then stored in PDF format in a dedicated folder accessible online.
3. Secure storage: Physical mail is securely stored for 15 days for the Discovery package and 30 days for other packages.
4. Forwarding: You can request your mail to be forwarded to the address of your choice by e-mail to [email protected]. Forwarding costs include an additional $5 plus postage.

The confidentiality and security of your mail is ensured by strict measures and access restricted to authorized personnel.

In general, we do not accept parcels. However, on occasional request, we may accept small parcels provided they are collected within 7 days of notification. Please note that parcels cannot be reshipped.

You can pick up your mail in person at the RezoMont business center, of which Domiciliation Montréal is a service brand. Here are the details:

Address: Centre d'affaires RezoMont
300-204, rue du Saint-Sacrement
Montréal, Québec, H2Y 1W8

Opening hours: Monday to Friday, 9am to 5pm.

You can come in person or send a courier service to collect your mail during these hours. Physical mail is stored securely for 15 days for the Discovery package and 30 days for other packages.

You can access your digitized mail at any time via your online customer area. To retrieve physical mail, you will need to do so during our business center's opening hours of 9:00 a.m. to 5:00 p.m., Monday to Friday.

Yes, we offer a mail forwarding service. You can request mail forwarding to the address of your choice via your online customer area.

Forwarding costs include an additional $15 plus postage. This service allows you to receive your important mail wherever you are.
Please note that parcel forwarding is not possible.
For special cases and only on request, we can accommodate this request for an additional fee of $20 plus postage per shipment.

Yes, we offer a mail forwarding service. You can request mail forwarding to the address of your choice via your online customer area.

Forwarding costs include an additional $5 plus postage. This service allows you to receive your important mail wherever you are.
Please note that parcel forwarding is not possible.
For special cases and only on request, we can accommodate this request for an additional fee of $10 plus postage per shipment.

Yes, you can use the business address for all your administrative purposes, including company registrations, correspondence with customers and partners, and communications with the authorities.

Yes, the virtual office address provided by Domiciliation Montréal is recognized by tax and social security authorities. It can be used to register your company and for all official administrative obligations.

Yes, it is possible to domicile several companies at the same address. Each company will benefit from the same mail reception and management services.

Yes, you can use the virtual office address service on all your official documents, including business cards, websites, invoices and other communication media. This reinforces your company's credibility and professionalism.

Yes, you can use the business address service for your Google My Business profile. The business will appear as part of Rezomont Business Center, which can improve your company's online visibility and ensure that customers can easily find you on Google Maps and in local search results.

Yes, we do have a reception area with a dedicated person to welcome visitors from domiciled companies. Our team informs visitors that meeting company representatives requires a prior appointment. According to your instructions, we redirect visitors to your contact areas or agenda to arrange an appointment or obtain further information.

Yes, we have professional meeting rooms available to welcome your customers by appointment. As a registered company, you benefit from a 15% discount on the rental of these rooms.

Yes, our reception can handle the delivery of documents to visitors, according to your instructions. This ensures smooth, professional document transmission.

Our reception services are primarily aimed at visitors who spontaneously show up after finding your company via an online search, such as on your website or Google Maps. If you're expecting visitors, you can give us specific instructions, and we'll inform them of your availability or redirect them to your online contact spaces to arrange a meeting.

Yes, we offer a personalized reception service for your visitors. According to your instructions, we adapt the welcome for each visit, directing visitors to the right contacts or informing them about how to make an appointment, to ensure smooth and professional management.

We offer several additional services to meet your business needs:

• Meeting rooms: Available on reservation for your meetings and events.
• Temporary offices: flexible, fully-equipped workspaces.

Yes, additional charges apply for the use of meeting rooms, except for customers who have subscribed to the Évolution package, which includes 4 hours of meeting room or office time per month. Other customers benefit from a 15% discount on rental rates. Rates are available on the Rezomont website.

Yes, it is possible to organize business events on our premises. To organize an event, please contact us directly to discuss details and availability.

To subscribe to a business address offer, you must :

• Take out a subscription ( Proceed to payment of the chosen plan)
• Complete and sign the business address service contract. (Sign the document received by e-mail via Zoho Sign)
• Provide valid proof of identity (ID card, passport).

The entire direct debit process generally takes between 24 and 48 hours from receipt of all the necessary documents.
You can start using the address once your payment has been validated and your contract signed. This step can be completed in less than 5 minutes.

Yes, it is possible to register an adress for a company in the process of being set up. You can use the business address service for all your business creation procedures, including registration with the relevant authorities.

Yes, the business address service offered by Domiciliation Montréal is fully compliant with Canadian law. It meets the legal requirements for registering and operating a business in Canada.

In the event of non-payment of business address fees, services may be suspended until the situation has been rectified. If payment is not made within a reasonable time, the contract may be terminated, and access to services and the direct debit address will be interrupted.

There are several ways to contact our customer support team:

• By telephone: (438) 408-1144
• By email: [email protected]
• In person: Rezomont Business Center, 300-204 Saint-Sacrement Street, Montreal, Quebec, H2Y 1W8

Our team is available to help you and answer any questions you may have.

Yes, we offer tailored solutions for sole traders, providing a business address and mail management services, ideal for reinforcing their image and simplifying their administrative procedures.

We have specially designed offers for startups and small businesses, including flexible domiciliation services, temporary offices and meeting rooms to support their growth and specific needs.

Yes, it is possible to domicile a foreign company in Canada with our services. We provide you with a recognized business address to facilitate your administrative and legal procedures in Canada.

We accept most types of business, but reserve the right to refuse certain companies depending on their nature and activities. For further details, please contact us directly.